Course curriculum

    1. Welcome!

    2. Contact Information

    3. Role Descriptions

    4. OPI Requirements

    5. OPI Requirements

    6. Google Settings

    7. Google Settings

    1. Login Procedure

    2. Login Procedure

    3. Status

    4. Status - Video

    5. On Call Screen

    6. On Call Screen - Video

    7. Taking Calls

    8. Customer Information Intake

    9. Taking Calls - Video

    10. Dial Out

    11. Dial Out - Video

    12. Saving Confirmation and Idle Timer Pop Up Window

    13. Save Reminder

    14. Idle Timer

    15. Types of Incoming Calls

    16. Types of Incoming Calls - Video

    17. Overview

    18. Overview - Video

    19. ICBC Dedicated Lines **ONLY FOR MANDARIN, CANTONESE & PUNJABI INTERPRETERS**

    20. ICBC Dedicated Lines - Hold Button **ONLY FOR MANDARIN, CANTONESE & PUNJABI INTERPRETERS**

    1. Unanswered Calls

    2. Incomplete Calls

    3. Ending On Demand Calls Early

    4. Saving Confirmation Pop-Up

    5. Idle Timer

    6. Interpreter Manual

    7. Interpreter Manual

    8. Disposition Screen

    9. Credentials Sharing

    10. Call Screen Information

    1. Quality Assurance

    2. Quality Assurance

    3. Code of Ethics Violations

    4. Warnings and Termination Policies

    1. Conclusion

    2. Final Quiz

    3. End

About this course

  • Free
  • 44 lessons
  • 0.5 hours of video content

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