Course curriculum

    1. Welcome!

    2. Introduction

    3. Introduction

    1. Protocol # 1 - Interpreter Introduction and Call Closing

    2. Protocol # 1 - Video

    3. Protocol # 1 - PDF

    4. Protocol # 2 - Interpreter Intervention During the Call

    5. Protocol # 2 - Video

    6. Protocol # 2 - PDF

    7. Protocol # 3 - Direct Speech

    8. Protocol # 3 - Video

    9. Protocol # 3 - PDF

    10. Protocol # 4 - Conversation Flow

    11. Protocol # 4 - Video

    12. Protocol # 4 - PDF

    13. Protocol # 5 - Call Management

    14. Protocol # 5 - Video

    15. Protocol # 5 - PDF

    16. Protocol # 6 - Accuracy

    17. Protocol # 6 - Video

    18. Protocol # 6 - PDF

    19. Protocol # 7 - Delivery

    20. Protocol # 7 - Video

    21. Protocol # 7 - PDF

    22. Protocol # 8 - Preparation

    23. Protocol # 8 - Video

    24. Protocol # 9 - Deliberate Practice

    25. Protocol # 9 - Video

    26. Protocol # 9 - PDF

    27. Protocol # 10 - Self-care

    28. Protocol # 10 - Video

    29. Protocol # 10 - PDF

    1. Hold Time Policy

    2. Hold Time Policy - PDF

    3. NATO Phonetic Alphabet

    4. NATO Phonetic Alphabet

    5. Ending On Demand Calls Early

    6. Ending on Demand Calls Early - PDF

    7. Code of Ethics and Standards of Practice

    8. Code of Ethics - 911 Interpreters

    9. Standards of Practice - 911 Interpreters

    10. Code of Ethics Violations - Internal Memo

    11. Interpreter Manual

    12. Interpreter Manual

    1. Final Quiz

    2. Final Quiz

    3. End

About this course

  • Free
  • 47 lessons
  • 1.5 hours of video content

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