Course curriculum

    1. Introduction

    2. Login

    3. 911 Interpreters Email and ZCC Acceptance

    1. Installing the Zoom Workplace App on Your Computer

    2. Adjusting the Zoom Workplace Layout and Allowing the 911Interpreters View

    3. Incoming Calls

    4. Incoming Calls

    5. ZCC Manual for Interpreters

    6. ZCC Manual for Interpreters

    7. Gathering Customer Call Information

    8. Refresh 911 Interpreters View

    9. ZCC Tutorial Video

    10. Dialing Out and Transferring Calls

    11. Placing a Dial-Out

    12. ICBC DEDICATED LINES **ONLY FOR PUNJABI, MANDARIN, CANTONESE INTERPRETERS**

    13. ICBC Dedicated Lines ** ONLY FOR PUNJABI, CANTONESE, MANDARIN INTERPRETRES**

    14. ICBC Dedicated Lines - ONLY FOR PUNJABI, CANTONESE AND MANDARIN INTERPRETERS

    15. Handling Emergency Calls

    16. Incomplete Calls

    17. Ending On Demand Calls Early

    18. Credentials Sharing

    19. Outbound Calls / Outbound Engagements Policy

    20. Hold Time Policy

    21. Warnings and Termination Policies

    22. Wrap-up Screen and Disposition

    23. Transcript

    24. Live Transcript

    1. Customer Information for Billing Purposes

    2. Customer Information

    3. Managing Notes and Records

    4. Interpreter Portal

    1. General OPI Scripts

    2. Emergency Script

    3. ICBC Dedicated Lines *ONLY FOR PUNJABI, MANDARIN, CANTONESE INTERPRETERS**

    1. 911 Interpreters View – Zoom Contact Center

    2. Troubleshooting items: Allow Embedded 911 Interpreters View

    3. Troubleshooting items: Refreshing the 911 Interpreters View

    4. Troubleshooting items: Using the 911 Interpreters View through the Apps Tab

    5. Troubleshooting items: Using the 911 Interpreters View through the Apps Tab

    1. Conclusion

    2. Final Quiz

About this course

  • Free
  • 41 lessons
  • 0.5 hours of video content

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